Booking Information
If you have a general enquiry or any questions please use our contact form or alternatively email us on stay@waterwynchmill.co.uk. If you would like to make a booking please use our booking form. Our aim is to respond within 24 hours.
Length of stay and changeover days
In low season a minimum booking of 3 nights starting on any day. At all other times a minimum booking of 7 nights with the changeover day being a Friday. If this doesn’t suit you then we will do our best to accommodate you – just ask. Generally, check in is not before 3pm on the arrival day and checkout is by 10am on the departure day however, where we do not have back-to-back bookings, we can be more flexible with these times.
Payments
A non-refundable deposit of £150 per week (or part thereof) is required at the time of booking to secure your cottage rental. The balance is due no later than 8 weeks before the start of the rental period. If booking within 8 weeks of the requested date then full payment will be required at the time of booking. Our preferred means of payment is by bank (BACS) transfer and bank details will be provided when we confirm arrangements for the booking.
Damage/security deposit
We do not require a deposit but kindly ask that guests treat our property with the same respect as their own. We request that guests report any damage or breakages before departure so that we can carry out repairs and/or provide replacements for the full enjoyment of subsequent guests. Significant damage/breakages will require settlement on a case by case basis prior to departure please.
Cancellation
Should we have to cancel your booking we will refund your full payment including deposit. Where you cancel your booking within 8 weeks of your arrival date we will refund part of your payments depending upon how soon you tell us of your cancellation. All refunds will be made via bank transfer.
Terms and Conditions
All bookings will be subject to our Booking Terms and Conditions.